Refund policy

Product complaint report

1.1. The seller provides a warranty of freshness for a period of 3 days from the date of delivery for products that are flower parcels, provided that they are properly carried out. In the case of a warranty -based complaint, the customer is obliged to report the defect of the Seller's product within 3 days from the date of receipt. It is recommended that the customer provide photographic documentation of the advertised flowers via e -mail.

1.2. The customer's rights related to a guarantee of freshness do not limit or exclude his right to submit a complaint based on warranty.

1.3. The seller's liability for the physical or legal defects of the product (warranty) is regulated by the provisions of generally applicable law, in particular the Civil Code (Articles 556-576 of the Civil Code).

1.4. The seller is required to provide the customer with a product free from defects.

1.5. The customer has the option of submitting a complaint via e -mail to the following address: kontakt@giftbar.pl.

1.6. The description of the customer's complaint is recommended:

• information on the product defect, in particular the type and date of its occurrence;
• requests for the method of bringing the product to compliance with the sales contract, declaration of price reduction or withdrawal from the sales contract;
• Customer contact details submitting the complaint. This will facilitate and accelerate the process of considering a complaint by the seller. These tips only constitute recommendations and do not affect the effectiveness of complaints submitted without taking into account them.

1.7. The seller will consider the customer's complaint immediately, no later than within 14 calendar days from the date of its notification. If the customer who is a consumer requests an exchange of things or repairing a defect or determines the amount of price reduction, and the seller will not respond to this request within 14 calendar days, this means the customer's acceptance.

1.8. The customer submitting a complaint based on the warranty is obliged to provide a defective product to the following address: ul. Aleja Solidarności 95/99, LU5, Warsaw. In the case of a customer who is a consumer, the costs of delivering a defective product are borne by the seller. If, due to the nature of the product or the manner of its installation, the customer's delivery would be excessively difficult, the customer is obliged to provide the seller's product in the place where he is located.

1.9. Pursuant to art. 558 § 1 of the Civil Code, the seller's liability under the warranty for the product towards the customer who is not a consumer is excluded.

Pattern of withdrawal form:

I hereby inform about withdrawal from the contract, the subject of which is:

Order number:

The date of conclusion of the contract:

Customer name:

Customer address:

I am asking for a refund of the paid amount to the bank account no:

Date:

Signature: